Return Policy & Warranty
Our goal is to ensure your complete satisfaction
If, for whatever reason, you are dissatisfied with your purchase, you can return it to WafflePantry.com within 14 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of product.
Refunds & Credits
All refunds and credits require a prior claim request by the customer and an approval by WafflePantry.com. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. There will be no refund issued on shipping cost. The customer takes full responsibility of the return shipping cost. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.
Please note that we take special care in packing and shippng our speculoos spread. Unfortunatley, in rare cases you may experience damages that happen during transit. Should this impact your shipment, please provide us with images of the damages and we will make sure to file a claim with the carrier on your behalf. Once the carrier has succesfully processed the case, we will make sure to reimburse you or send a replacement.
Important: All orders of commercial waffle irons, including all of our Krampouz and HVD brand waffle makers are non-refunable and non-exchangable. Please note that due to health and safety reasons all returns and exchanges of consumable items are restrictred until further notice.
All exchanges require a prior claim request by the customer and an approval by WafflePantry.com. If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed. The customer takes full responsibility of the exchange shipping cost.
Please read all conditions below. If conditions are not met, Waffle Pantry reserves the right to refuse the return.
- All returned or exchanged items must be in new condition (unopened & unused), and must include all packing material.
- WafflePantry is not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange on the following:
- All consumable
- Non-consumable items once unwrapped (except the exchange of defective appliances reported within 2 days of delivery).
- Waffle Pantry coupons are redeemable for our products only and may not be redeemed for cash.
All warranty cases have to be addressed with the manufacturer directly and vary by manufacturer. Please note that foreign manufacturers of commercial applianaces such as Krampouz and HVD have no physical presence in Northern American and hence can not serve a warranty for their products in the U.S. or Canada. Waffle Pantry does not provide any direct appliance repair services, but we can order necessary parts at cost for you if needed. A third party 1-year limited warranty from Hatco can be seperatley purchased at an additional cost at the time when you purchase the iron for Krampouz units only.